Return Policy Memo Boost
This Return Policy explains how returns and refunds work for purchases made on getmemoboost.org. If you have any questions at any time, please contact our support team at support@getmemoboost.org.
1. Eligibility
You may be eligible to request a return or refund depending on the circumstances of your order, including: order delivery status, product condition, and timing of your request. We handle requests fairly and on a case-by-case basis.
- Damaged/defective items: eligible for replacement or refund once verified.
- Wrong item received: eligible for replacement or refund once verified.
- Undelivered/returned to sender: eligible for reshipment or refund depending on carrier outcome.
2. Timeframes
Please contact us as soon as possible after receiving your order (or after the expected delivery date if it has not arrived). Earlier requests help us resolve issues faster with carriers and fulfillment partners.
| Situation | Recommended time to contact us |
|---|---|
| Item arrived damaged/defective | Within 7 days of delivery |
| Wrong item received | Within 7 days of delivery |
| Order marked delivered but not received | Within 7 days of delivery scan |
| Order has not arrived | After the last estimated delivery day, ideally within 14 days |
3. How to Request a Return or Refund
To start, email support@getmemoboost.org with the subject line Return Request or Refund Request.
Please include:
- Full name and email used at checkout
- Order number or transaction ID (if available)
- Reason for the request
- If applicable: clear photos of the product, packaging, and shipping label
Our team will respond with the next steps, including whether a return shipment is required.
4. Return Shipping
Return shipping requirements depend on the issue and the condition of the product. If a return is required, we will provide return instructions by email.
- Damaged/defective or wrong item: we may cover return shipping or offer an alternative resolution (replacement/refund) after verification.
- Other returns: return shipping may be the customer’s responsibility where allowed by law and depending on the circumstances.
5. Refunds
If your refund is approved, refunds are typically issued to the original payment method used at checkout. Processing times vary by bank/payment provider.
- Refund method: original payment method (unless otherwise required by law).
- Timing: after approval, it may take several business days for the refund to appear on your statement.
- Shipping fees: shipping fees (if any) may be non-refundable unless the return is due to an error on our part or required by law.
6. Replacements / Exchanges
When appropriate, we may offer a replacement (reshipment) instead of a refund—especially for items that are damaged in transit, missing, or incorrect. If a replacement is approved, we will confirm the shipping address before reshipping.
7. Lost, Stolen, or “Delivered” Packages
If tracking shows “delivered” but you did not receive your package, please:
- Check around your delivery location (front desk, mailroom, neighbors, safe drop areas).
- Contact your local carrier with your tracking number.
- Email our support team within 7 days of the delivery scan so we can assist.
Depending on the carrier’s outcome and the information provided, we may offer a reshipment or other resolution.
8. Chargebacks
If you have an issue with your order, please contact us first at support@getmemoboost.org. We can usually resolve concerns faster through support than through a bank dispute. Initiating a chargeback may delay the resolution process while the dispute is reviewed.
9. Contact Us
For return or refund requests, contact:
- Company: Memo Boost
- Website: getmemoboost.org
- Email: support@getmemoboost.org